Verifying your individual account is a crucial step in securing your digital assets and unlocking full access to trading, deposits, and withdrawals. To comply with global regulatory standards and ensure platform integrity, identity verification—commonly known as KYC (Know Your Customer)—is required for all users. This process helps prevent fraud, money laundering, and other illicit activities while protecting both you and the exchange.
Once you complete verification, you’ll enjoy uninterrupted access to advanced features, higher transaction limits, and enhanced security. Below is a detailed guide on how to verify your individual account seamlessly through OKX, whether you're using the web platform or the mobile app.
Step-by-Step Verification Process
On the Web
To begin verification from your desktop:
- Log in to your OKX account via the official website.
- Navigate to the Verification page by clicking on your profile icon in the top-right corner, then selecting Verification.
- Locate Individual Account and click Continue to proceed.
👉 Start your secure identity verification now and unlock full trading access.
This will take you directly to the verification dashboard where you can submit the required information.
In the Mobile App
If you prefer using your smartphone:
- Open the OKX app and log in.
- Go to User Center, then tap on Profile & Settings.
- Under Profile, select Identity Verification.
You’ll be redirected to the same verification interface, optimized for mobile use.
Required Information for Identity Verification
To successfully complete the process, you must provide accurate and up-to-date details across several categories.
Personal Information
You’ll need to fill out the following:
- Country of residence
- Nationality
- Full name (as it appears on your ID)
- Date of birth
- Government-issued ID number
- Type of identification document (e.g., passport, driver’s license)
- Residential address
Ensure all information matches exactly with your official documents to avoid delays.
Identity Document Requirements
OKX accepts government-issued identification documents such as:
- National ID cards
- Passports
- Driver’s licenses
All documents must meet these criteria:
- Clearly display your full name, date of birth, issue date, and expiration date
- Be valid and not expired
- Be uploaded as a clear, high-resolution image—no blurriness or pixelation
- Show all four corners of the document fully visible
- Not be screenshots, edited files, or photocopies
Only original photos taken directly with a camera or phone are accepted.
Selfie Verification
As part of anti-spoofing measures, you’ll be asked to take a real-time selfie. Follow these guidelines:
- Your entire face must fit within the oval frame provided
- No face-covering items such as masks, sunglasses, hats, or heavy makeup
- Avoid glare or flash reflections that obscure facial features
- Ensure even lighting and a neutral background
This step confirms that the person submitting the ID is physically present.
Proof of Address (If Applicable)
Some users may be required to submit a proof of address document, especially if discrepancies arise during review. Acceptable documents include:
- Utility bills (electricity, water, gas)
- Bank or credit card statements
- Government tax notices
- Lease agreements
Requirements:
- Must show your full name and current residential address
- Must have been issued within the last 3 months for most regions
- For users in the European Economic Area (EEA), documents must be no older than 6 months
- Must be uploaded in full—no cropped or partial pages
Documents should be in PDF or image format and clearly legible.
👉 Verify your identity today and gain instant access to advanced trading tools.
Submission and Review Timeline
Once all required fields are completed and documents uploaded:
- Submit your verification request
- OKX’s compliance team will review your submission within 24 hours
- You’ll receive an instant notification via email or in-app alert once approved
If additional information is needed or if your submission is rejected, you’ll be notified with specific feedback. You can then resubmit corrected documents without penalty.
Need help during the process? Use the live chat bot available on both the website and mobile app to contact customer support instantly.
Frequently Asked Questions (FAQ)
Why do I need to verify my identity?
Identity verification is mandatory to comply with international financial regulations like AML (Anti-Money Laundering) and KYC policies. It ensures platform security, prevents unauthorized access, and protects your funds from fraudulent activity.
What if my verification is rejected?
Common reasons include blurry images, mismatched personal details, expired IDs, or obscured document corners. Review the requirements carefully and re-upload compliant materials. Our system provides rejection reasons to guide corrections.
Do I need to submit a new ID document?
Yes, if your current ID has expired or doesn’t meet quality standards. Always use a valid, government-issued document that clearly shows all required information.
Why is my account frozen?
An account may be temporarily restricted if verification isn’t completed within the grace period. However, you can still access your funds and make withdrawals. Full functionality—including trading—is restored once verification is successful.
Can I withdraw funds while my account is frozen?
Yes. Even with limited access, you retain control over your assets. Withdrawals and token conversions remain possible during the verification period.
How often do I need to reverify?
Periodic re-verification may be required based on regulatory updates or changes in account activity. This ensures ongoing compliance and continued protection of user data.
👉 Skip delays—complete your verification now and start trading without limits.
Final Tips for a Smooth Verification Experience
To ensure fast approval:
- Use a well-lit environment when taking photos
- Double-check that all text on documents is readable
- Match every detail exactly between your form input and ID
- Avoid using old or low-quality smartphones for uploads
By following these best practices, most users get verified within hours—not days.
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With this streamlined process, OKX makes it simple to verify your identity safely and efficiently. Take control of your digital finance journey today—complete your verification and unlock the full power of the platform.