In an effort to enhance transaction security and reliability for users on the platform, OKX offers a verification service—known as the "Verified Merchant Program"—to eligible users. Before applying to become a verified merchant, please read this C2C Verification Merchant Service Agreement in full. Initiating the verification process indicates your full understanding and acceptance of all terms outlined herein. Please note that due to technological limitations, OKX cannot guarantee the absolute accuracy or authenticity of any verified user's identity.
Acceptance and Modification of Terms
This C2C Verification Merchant Service Agreement is an integral part of the broader OKX Terms of Service and operates under its framework. By accessing or using the Verified Merchant services, you agree to be legally bound by this agreement, the main OKX Terms of Service, Privacy Policy, and any additional rules or guidelines related to merchant verification that OKX may publish from time to time (collectively referred to as "Other Policies").
In the event of any conflict between this agreement and the general OKX Terms of Service, the provisions of this C2C Verification Merchant Service Agreement shall take precedence—unless otherwise explicitly stated in the relevant section of the main terms.
OKX reserves the right to modify these terms, including its Privacy Policy, at any time without prior notice. All updates will take effect immediately upon publication. We strongly recommend that you review this page regularly, especially before initiating any transactions. Continued use of our services following such changes constitutes your acceptance of the revised terms. If you do not agree with the modifications, you must discontinue use of the Verified Merchant service.
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Information Required for Verification
To complete the verification process, applicants must submit the following information:
- Full legal name
- Mobile phone number
- WhatsApp or Telegram account (for communication purposes)
- Display nickname on platform
- Emergency contact name
- Emergency contact phone number
- Relationship with emergency contact
This data helps ensure accountability, traceability, and safety within the C2C trading environment. All submitted details must be accurate, current, and truthful. Providing false or misleading information may result in immediate disqualification or termination of merchant status.
Verification Processing Time
Once all required documents and information are submitted, the verification review typically takes approximately three (3) natural days. During this period, OKX conducts internal checks to validate identity and assess eligibility based on risk and compliance standards.
While most applications are processed within the stated timeframe, certain cases may require additional scrutiny, which could extend processing duration. Users will be notified via their registered communication channels if further documentation or clarification is needed.
Removal or Cancellation of Verification Status
OKX reserves the right to remove or cancel a user’s verified merchant status at its sole discretion, based on internal evaluations, compliance requirements, or changes in user behavior. Such actions do not constitute a breach of this agreement by the user.
If a merchant wishes to voluntarily cancel their verified status, they must submit a formal request through the OKX website. Provided there are no open disputes, unresolved issues, or suspicious trading activities linked to the account, OKX will process the cancellation request within seven (7) natural days.
Understanding and Approval of Verified Merchant Services
The Verified Merchant service is an identity authentication feature offered by OKX to promote trust in peer-to-peer (P2P) transactions. By applying, you confirm that all personal information provided is accurate and truthful.
Once your account is verified, your identity details and verification status cannot be altered or withdrawn unless you undergo a legal change in personal information (e.g., name change due to marriage or court order). In such cases, you must notify OKX within two (2) days and provide official documentation issued by a recognized authority. Upon receipt, OKX will assist in updating your verified profile accordingly.
Frequently Asked Questions
Q: What benefits do I get as a verified merchant?
A: Verified merchants gain increased visibility, higher trading limits, enhanced buyer trust, and priority support—helping facilitate faster and more secure P2P trades.
Q: Can I reapply if my verification is rejected?
A: Yes, you may reapply after addressing the reasons for rejection. Ensure all submitted documents are clear, valid, and match your registered account information.
Q: Is my personal data safe during verification?
A: Absolutely. OKX employs industry-standard encryption and data protection protocols. Your information is used solely for verification and compliance purposes.
Data Retention and Usage
By applying for verification, you acknowledge that you have read and understood OKX’s Privacy Policy (as updated from time to time). You irrevocably authorize OKX to retain, process, and use the information you submit for the following purposes:
- To deliver requested services or support
- To respond to lawful requests from government agencies or court orders
- To share with affiliated entities for operational and compliance purposes
- To resolve disputes or investigate potential violations
Your data will not be sold or shared for marketing purposes without explicit consent.
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Third-Party Website Links
As part of the identity verification process, OKX may provide links to third-party websites—such as online banking portals or document validation platforms ("Linked Sites"). You acknowledge that these sites are not controlled by OKX. Therefore, OKX is not responsible for:
- The content, accuracy, or functionality of any Linked Site
- Any updates, modifications, or broken links on such platforms
- Data transmissions between your device and a third-party site
Users access these external resources at their own risk.
Prohibited Use of Services
You warrant and agree not to use the Verified Merchant service for any illegal, unauthorized, or prohibited purpose under this agreement. Specifically, you must not:
- Engage in fraudulent transactions or money laundering activities
- Use automated bots or scripts to manipulate trade listings
- Overload or disrupt the platform’s infrastructure
- Interfere with other users’ ability to conduct fair trades
Any violation may result in immediate suspension or permanent ban from all OKX services.
Frequently Asked Questions (Continued)
Q: How often is my merchant status reviewed?
A: OKX conducts periodic reviews based on trading patterns, user feedback, and compliance checks. Maintaining ethical trading practices helps retain your verified status.
Q: Will my emergency contact be contacted routinely?
A: No. Emergency contacts are only reached in exceptional circumstances involving account security or legal investigations.
Q: Can I trade without being a verified merchant?
A: Yes, but unverified users face lower trading limits and reduced credibility among buyers.
General Provisions
Compliance with Laws
All parties must comply with applicable laws and regulations governing their operations and business conduct. Each party is responsible for obtaining necessary licenses or permits required by law.
Successors and Assigns
Neither party may assign or subcontract its rights or obligations under this agreement without the prior written consent of the other party, which may be granted or withheld at the sole discretion of the consenting party.
Severability
If any provision of this agreement is found to be illegal or unenforceable by a competent court, the remaining provisions shall remain fully valid and enforceable.
Force Majeure
Neither party shall be liable for failure or delay in performing obligations due to events beyond reasonable control—including but not limited to fire, flood, war, government actions, embargoes, natural disasters, or technical outages—provided that prompt written notice is given within five (5) days of the event. If performance remains suspended for more than ten (10) days after notification, the unaffected party may terminate this agreement without liability.
Indemnification
You agree to indemnify, defend, and hold harmless OKX, its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs (including reasonable legal fees), arising from:
- Your use of the Verified Merchant service
- Breach of this agreement
- Alleged infringement of third-party rights through your transactions
This obligation extends to acts performed by you or your representatives.
Limitation of Liability
OKX shall not be held liable for losses resulting from:
- Unauthorized access due to compromised login credentials
- Malicious activities by third parties
- Technical issues outside OKX’s direct control
- Government actions or regulatory enforcement
- Use of third-party linked websites
- Submission of incomplete or inaccurate information
Users are encouraged to maintain strong security practices and verify all transaction details independently.
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