Depositing cryptocurrency—commonly referred to as "depositing" or "topping up"—is a fundamental action for anyone using a digital asset platform. Whether you're transferring funds from another exchange or a personal wallet, understanding the correct process ensures security, speed, and accuracy. This guide walks you through how to deposit crypto on OKX via the web interface, explains key concepts like deposit addresses and network compatibility, and answers common questions users face during the process.
Understanding this procedure is essential not only for beginners but also for experienced traders who want to avoid costly mistakes such as lost funds due to incorrect network selection or missing memo tags.
What Is a Crypto Deposit?
A crypto deposit refers to the act of transferring digital assets from an external source—such as another exchange or a private wallet—into your OKX account. Think of it like a bank transfer: if Person A provides their bank account number to Person B, B can go to the bank and deposit money directly into A’s account. In the crypto world, instead of a bank account number, you provide a deposit address.
Every cryptocurrency requires a unique deposit address. Some tokens, however, require more than just an address—they also need a tag, also known as a memo or destination tag. This additional piece of information ensures that funds are credited correctly, especially on networks like XRP or EOS.
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Important: Always ensure that both the coin name and the blockchain network match exactly when depositing. For example, depositing USDT via the TRON (TRC20) network must be done using a TRC20-compatible address. Currently, OKX does not support certain assets like BSC-based USDT—always verify compatibility before initiating a transfer.
Step-by-Step Guide: How to Deposit Crypto on OKX (Web)
Follow these clear steps to safely deposit digital assets into your OKX account using the web version.
Step 1: Access the Deposit Page
- Go to the OKX website and log in to your account.
- Click on "Assets" in the top-right corner.
- From the dropdown menu, select "Deposit".
You’ll now be directed to the deposit center where you can choose which cryptocurrency you’d like to add.
Step 2: Select Your Cryptocurrency and Network
Let’s use USDT as an example:
- In the search bar, type “USDT” and select it.
Choose the appropriate blockchain network for your deposit—options may include ERC20 (Ethereum), TRC20 (TRON), or Omni, among others.
⚠️ Critical: The network you select here must match the withdrawal network on the sending platform. Sending USDT via ERC20 to a TRC20 address will result in permanent loss of funds.
- Once selected, OKX will generate a unique deposit address for that specific coin and network.
- Click "Copy" to save the address to your clipboard.
🔐 Pro Tip: Never paste addresses manually without double-checking. Malware can alter clipboard content, leading to fund theft.
Step 3: Initiate Transfer from External Source
Now go to the exchange or wallet where your funds are currently held:
- Navigate to the Withdraw or Send section.
- Enter the amount you wish to transfer.
- Paste the copied OKX deposit address.
- Ensure the same network is selected (e.g., TRC20).
- If required, enter the memo/tag (more on this below).
- Confirm all details and submit the transaction.
Step 4: Monitor Your Deposit Status
After initiating the transfer:
- Return to the OKX Deposit page.
- Find the relevant coin under your deposit history.
- You’ll see the status update from “Pending” to “Confirmed” once sufficient blockchain confirmations are received.
Most deposits take between a few seconds and 30 minutes depending on network congestion and confirmation requirements.
Common Deposit Issues & Best Practices
Even with careful steps, users sometimes encounter problems. Here’s what to watch out for—and how to avoid them.
✅ Match Coin and Network Precisely
Mismatched networks are the #1 cause of lost deposits. For instance:
- Do not send BEP20 tokens to an ERC20 address.
- Do not send BTC to a Lightning Network address unless explicitly supported.
Always cross-check:
- Coin type (e.g., USDT vs. BTC)
- Blockchain network (e.g., Ethereum vs. TRON)
✅ Use Memo/Tag When Required
Some cryptocurrencies—like XRP, XMR, EOS, and ADA—require a memo, tag, or payment ID in addition to the address.
On OKX:
- If a tag is needed, it will appear clearly above the deposit address.
- It usually looks like a string of numbers (e.g.,
123456789).
When withdrawing from another platform:
- Paste the address into the recipient field.
- Paste the tag/memo into the designated memo field.
❌ Failure to include or incorrect entry of the tag may result in delayed or lost funds—even if the address is correct.
✅ Confirm Block Confirmations
Each blockchain has its own requirement for how many confirmations are needed before a deposit is credited. For example:
- Bitcoin (BTC): Typically requires 1–6 confirmations
- Ethereum (ETH): Around 30 confirmations
- TRON (TRX): Often just 1–2
You can track confirmation progress directly on OKX under your deposit history.
Frequently Asked Questions (FAQ)
Q1: Why hasn’t my deposit arrived yet?
Delays are often due to blockchain confirmation times. High network traffic can slow down processing. Check:
- Whether the transaction was broadcasted successfully (use a block explorer)
- If the correct network and address were used
- Your deposit history on OKX for updates
Most deposits arrive within 30 minutes.
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Q2: Can I use one address for multiple coins?
No. Each cryptocurrency—and often each network for the same coin—requires a unique address. For example:
- Your USDT-ERC20 address ≠ USDT-TRC20 address
- BTC address cannot receive ETH
Using the wrong address will likely result in permanent loss.
Q3: What happens if I forget to enter the memo/tag?
If a memo is required and you omit it or enter it incorrectly, the funds may not be credited automatically. While they’re not necessarily lost, recovery can take time and require manual verification.
Contact customer support immediately with:
- Transaction hash
- Screenshot of withdrawal details
- Deposit address and tag used
Q4: Are there fees for depositing?
No. OKX does not charge any fees for incoming deposits. However, you are responsible for any network transaction fees (gas fees) charged by the blockchain when initiating the transfer from the sending platform.
Q5: Is it safe to reuse a deposit address?
Yes—for most cryptocurrencies. Once generated, your deposit address can be reused safely for future transfers of the same coin and network. However, for enhanced privacy, some users prefer generating new addresses each time.
Q6: What if I sent crypto to the wrong network?
Unfortunately, blockchain transactions are irreversible. If you sent funds via an unsupported or incorrect network:
- Stop any further transfers immediately.
- Contact OKX support with full transaction details.
- Recovery may be possible in rare cases—but it's not guaranteed.
Final Tips for Safe & Successful Deposits
- Always make small test transfers first when using a new wallet or network.
- Double-check both address and tag before confirming any transaction.
- Bookmark official OKX URLs to avoid phishing sites.
- Enable two-factor authentication (2FA) for added account protection.
Depositing crypto doesn’t have to be complicated—but attention to detail is critical. With proper knowledge and caution, you can move your assets smoothly and securely across platforms.
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